ESU2 Technology & Cybersecurity Services
The following services are provided to participating districts as part of ESU #2 Core Technology & Security Services. This contract is included in the annual Program of Services provided by the ESU to simplify district agreements and logistics.
The only catalog services not included in the base core services are Project Services, In-District placements, and Direct Vendor Procurements, which are outlined below.
Technology Core Services
01
Cybersecurity
1. Incident Response & Recovery
2. Endpoint Security
3. Network Security
4. Server Security
5. Cloud Security
6. Email Security & Filtering
7. District Security Audits
8. Penetration Testing
9. Threat Analytics
10. Threat Hunting
11. Vulnerability Management
12. SIEM
13. Emerging Technology Security Analysis
14. AI Advisory Services
03
Server Management
1. Comprehensive Physical & Virtual Server Management
2. Server Security
3. Container Services
4. AD Domain Management
5. Identity Federation Management/Single Sign-On
05
Backup Systems
1. Backup System Management
2. Backup Security
3. Backup Monitoring & Testing
4. Offsite Backup Services
5. Disaster Recovery
07
Identity & Access
1. SSO & Identity Federation
2. Identity Integration Services
3. Eduroam Wireless Support
4. Cloud Identity Management
02
Networking
1. Comprehensive Network Management
2. Network Security
3. Firmware & Lifecycle Management
4.Remote Access Management
04
Endpoint Summary
1. Imaging Support
2. Automated Policy Management
3. Remote Access Tool Support
4. Endpoint Support Platform
5. Endpoint Security
06
Datacenter Hosting
1. SSO & Identity Federation
2. Identity Integration Services
3. Eduroam Wireless Support
4. Datacenter Security
5. Datacenter Redundant Power Systems
08
Cloud Management
1. Cloud Infrastructure Management
2. Cloud Security
3. User Management
09
Monitoring
1. Core Infrastructure Monitoring
2. Automated Infrastructure Self-Heal Systems
3. Centralized Logging Services
4. Performance Analytics
10
Lifecycle Management
1. Network & Server Lifecycle Management
2. Budgeting Projection Support
3. Lifecycle Replacement Project Support
11
Web Domain Management
1. Domain Hosting
2. Domain Management
3. Domain Certificate Services
Direct Support
01
Helpdesk Support
1. Escalation Support - All Platforms & Services
02
Vendor Management
1. Core Infrastructure
2. Project Planning
03
Project Services
"Lifecycle replacements are covered under the core services contract, but all new systems and the following project categories are typically quoted as individual projects"
1. Infrastructure Projects
2.Vendor Coordination Projects
3. Construction Support
4. Summer Project Services
04
Support Tool Catalog
1. Remote Access Solutions
2. Documentation & Training Services
3. Tool Evaluation & Lifecycle Management
Logistics Support
01
E-Rate, Procurement, & Lifecycle Management
1. Category 1 & 2 E-rate Planning & Filing
2. RFP Process Management
3. Core Infrastructure Procurement
a. Networking Infrastructure, Servers, Power Protection, etc.
4. Licensing Negotiation, Group Buys, Procurement, & Management
a. full product license catalog available on request
In-District Support Staffing
Separate Contract / FTE Service
01
Endpoint Support
1. Physical Device Repair
2. Warranty Management
3. Device Configuration
4. Device Delivery
5. Initial User Support
02
User Management
1. User Management - All Platforms
2. User Post-Setup Support
3. User License Management
03
Application Support
1. Education Applications
2. Cloud Applications
3. Web Extensions
4. Application Deployment
04
Basic Networking
1.Comprehensive Network Management
05
Printer Support
1. Printer Management
2. Printer Lifecycle Support
07
Vendor Management
1. Phone Systems
2. Print Systems
RMA/ WArranty Management
06
Off-Hours/Event Support
1. After-Hours Event Support
08
Inventory Management
1. Endpoint Device Inventory Management
2.Inventory/Documentation/Tracking
