Technical FAQ
Program of Services (PoS) Integration
What does the Program of Services (PoS) include?
The PoS delivers a comprehensive set of 68 Core Infrastructure Services, as defined in the Technology & Security Service Catalogue. These services collectively support day-to-day operations, security, and long-term sustainability of the district’s technology environment.
What types of services are included that are typically billed separately elsewhere?
The PoS is structured to bundle services that are often billed as individual, reactive events. Included at no additional cost:
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Field support during outages (as available) & disaster recovery
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Security operations & incident management
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Recurring security audits
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Penetration testing
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Lifecycle replacement of:
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Servers
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Network infrastructure
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Core systems
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This approach reduces unpredictable costs and ensures consistent service delivery.
How does this impact cost predictability?
By incorporating high-cost, variable services into a single program, the PoS:
• Eliminates most “surprise” charges
• Shifts spending from reactive to planned
• Provides stable, predictable budgeting year over year
What software and licensing are included?
The PoS includes enterprise-grade licensing bundled into the program:
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SentinelOne Endpoint Security & Threat Analytics
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Microsoft 365
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Zoom Users, Meetings, Rooms, & Phones
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Proofpoint Email Security & Awareness Training
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ConnectWise (Service Management/Support)
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NinjaOne RMM (Service Management/Support/Helpdesk)
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ScribeAI Transcription Service
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Syscloud SaaS Backup Service
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& More
These are fully integrated into service delivery and do not require separate procurement or management.
What services are not included in the PoS?
Only a limited set of services fall outside the program and are billed separately:
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District Placement Services
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New infrastructure projects (e.g., adding servers, major cabling expansion)
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Construction or renovation-related technology work
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Major system overhauls beyond standard lifecycle replacement
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Fortinet firewall licensing
Why are some services billed separately?
Excluded services are typically:
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One-time or large-scale capital efforts
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Expansion-focused rather than maintenance-focused
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Highly variable in scope and cost
This ensures the base program remains cost-effective while allowing flexibility for growth and major initiatives.
